Under Fire, Live Nation Outlines New Ticket Refund Plan

THE NEW YORK TIMES
By Ben Sisario

Live Nation outlined a new plan designed to address the concerns of ticket holders who said they encountered difficulties securing refunds for shows that are no longer being held due to the pandemic.Credit...Justin T. Gellerson for The New York Times

Live Nation Entertainment, the global concert giant that owns Ticketmaster, announced a program on Friday to offer refunds and coupons for canceled and postponed shows, after weeks of criticism online and growing pressure from lawmakers. According to Live Nation’s plan, which starts May 1, people can obtain refunds for canceled or rescheduled shows. Like another plan instituted this week by AEG Presents, Live Nation’s biggest corporate rival, refunds for postponed shows will be available for 30 days once new dates have been set. For events that already have new dates, customers’ 30-day refund window will start May 1. [More]