Ticketholders Seek Refunds as Coronavirus Prompts Mass Cancellations

THE YORK TIMES
By Aimee Ortiz and Julia Jacobs

The Majestic Theater, where “The Phantom of the Opera” has been playing since 1988. All Broadway theaters have been shut down to curb the spread of the coronavirus.Credit...Vincent Tullo for The New York Times

With governments and health officials trying to limit the spread of the coronavirus by discouraging or banning large gatherings, the highly contagious virus has had a palpable impact on the plans of would-be vacationers, theatergoers, sports fans and others. In light of the situation, many agencies and companies have updated refund practices or introduced new policies, such as eliminating change fees and offering coupons. But customer service departments around the nation are currently slammed as they handle the fallout of the epidemic. Some refund requesters have found it easy to get a refund or rebook their tickets, while others have waited for hours on the phone, receiving confusing and inconsistent information. [More]